Sofia

Sofia is a self-learning virtual assistant that assists you with collecting and analyzing data, processing transactions, and interacting with the knowledge base. This feature can be accessed by selecting the Sofia icon from the lower right side of the Advantage application page.

Note: This feature is disabled by default.

This feature can also be accessed by shortcut - Refer to the “Access Keys” topic in the CGI Advantage - Accessibility User Guide for additional details. If sites enable Samantha, Assistant, and Sofia functionality then only one can be accessed at a time.