Samantha

Samantha is a generative AI-powered virtual assistant embedded within the CGI Advantage ERP platform. It enables users to ask natural language questions and receive context-aware answers generated at query time from validated Advantage documentation as well as approved site-specific documentation (when licensed). Samantha reduces reliance on manual searches, improves user efficiency, and delivers intelligent, role-based support directly within the application.

Beyond baseline Advantage documentation, Samantha provides a self-service framework that enables sites to upload their own documentation and design, configure, and deploy AI agents tailored to their business needs.

Samantha Modes

Samantha is available in two versions for CGI-hosted Advantage clients:

Samantha (Free):

  • Trained on CGI’s baseline Advantage documentation, including Run Sheets, User Guides, and Common Guides.

  • Available at no extra cost for all Advantage Cloud clients.

  • Responses are filtered based on the user’s application access, ensuring guidance is relevant to the modules they can access.

  • Example: A user with access only to Financial will receive responses limited to Financial documentation.

Samantha + (Licensed):

  • Requires a separate license and unlocks advanced, configurable capabilities.

  • Samantha Q&A - Allows clients to upload site-specific documentation such as internal policies, procedures, and job aids.

  • Samantha Agents - A self-service capability that empowers users to design, configure, validate, test, and deploy their own workflows independently.

  • Content is mapped to business roles, enabling highly tailored, role-specific responses.

  • Provides access to configuration tools such as Connector Builder, Prompt Management and Role Mapping.

  • Offers optional analytics and conversation tracking.

  • When site-specific mode is activated, baseline Advantage documentation is disabled to ensure responses are derived exclusively from client-provided content.

Note: Samantha is disabled by default to support responsible AI governance and compliance requirements.